Below is an email I received from a reader who had the same thing happen to her when she signed up for a Walmart credit card. She has given me permission to use her email here…
Funny you should be writing about what I consider a Walmart bait and switch. I had the same experience several months ago. I was ordering coffee from Walmart and was offered the same $25 off for opening an account and using it that day. I was given a temporary card to use that day so that I could complete my order on the same day.
Unfortunately, the card did not contain the security code which is normally on the back of the credit card, so that I was unable to complete my order as this security code was necessary. I called the help line and was told that the $25 would be credited to my next purchase.
Of course, as you can guess, I did not receive the credit on the next purchase. I called and was told that I was not eligible for the credit as I did not use the card on the same day I applied. Called again and spoke to a supervisor who told me the same thing. I could not seem to make them understand that they made it impossible for me to use the darn card!
I sent a letter to the CEO and explained the situation and I did finally receive the credit. What a waste of my time. I will not use this card again, although I will still
occasionally shop at Walmart if I can get the best price on an item. So I think this may have been done to many people.
When this happened to me earlier this week, the first call I placed went to what I assume was another country.
The person I spoke to did not speak good English. Same thing with the second person when I asked to speak to a supervisor.
The problem I had was slightly different that the reader above had. I couldn’t get the temporary card to work at all. The reader above had no 3 digit security code to use. So a slight alteration in what seems to be the same tactics.
They could get by with demanding that the purchase be made the day you open your account. But it is the ridiculous claims they come up with afterward when you aren’t given what you need to actually make that purchase that is suspect.
Whether the temporary credit card will not work, as in my case, or the necessary 3 digit security number is missing, as in the reader’s case, this does not look good for the Walmart brand to have these claims be made.
When I first called to complain, I also was told that I’d receive the promotion on the first or second billing cycle. I told them there would not be a second billing cycle because I don’t like to pay interest and would pay off the card on the first billing cycle.
So that means I would not actually get $25 off my first purchase, but that I would in essence be getting a $25 gift certificate off my next purchase. This does not meet the criteria for the promotional offer.
During my first conversation with customer service, he said if I couldn’t get the temporary card to work, then to wait until my actual card arrived in 7-10 days.
When I talked to the supervisor, she was the one who told me that because I did not place my order on the day I opened my credit card, I was ineligible.
So that’s two different stories.
I wanted the same window air conditioner my next door neighbor purchased last summer. And Walmart is where he got his.
So when I saw the promotion online, I applied for the credit card because $25 is not chump change to me. I have bills to pay just like everyone else. And I needed the air conditioner delivered because it would be too heavy for me to lift.
I just wonder if there are more customers Walmart has cheated out of this promotion?
If this has happened to you or to someone you know, please leave a comment here or email me.
If you have applied for the promotion and actually received it with no problem, I’d also like to know in the interest of fairness.