Dear Jeff Bezos, I’m writing this because of your quality of customer service. I really shouldn’t refer to it as customer service when I can barely understand the people paid to answer phone calls.
This is nothing against them. I’m sure they receive a pittance of a salary in whatever country where they reside.
Call centers are huge business for the Philippines, for example, and regulations are lax.
How This Began:
You see, yesterday evening I got a phone call just as I was getting into the shower. It was an automated message saying someone in another state had attempted to use my Amazon card to buy an iPhone. And that my account was now compromised.
I’m not entirely sure what steps they told me to take next because it was very confusing. But I ended up calling a number that was supposed to help me in the fraud department.
I could hardly understand the voice on the other end. He was surrounded by loud voices and that should have been enough to alert me.
I asked him to please move away from the noise so I could hear him. He told me to hang up and let him call me back. Which he did, but it seemed he couldn’t hear me.
I finally grew frustrated with this and called Amazon.com’s number listed online. Thank goodness! Where I got yet another foreign-sounding voice hard to understand.
She put me on hold and then told me that what happened wasn’t real. No one had charged my account.
They almost had me I guess. Scammers.
Well, that wasn’t Jeff Bezo’s fault, so why am I referring to him?
Because the whole time I was on the phone with the woman checking my account, I cursed him for not allowing me to speak to someone I could understand clearly.
This whole ordeal would have been made easier if I could just understand what they were all saying to me.
Did You Know:
Jeff Bezos spent an enormous sum to travel into space for a few minutes. Bezos successfully flew to the edge of space aboard a rocket and capsule developed by his private spaceflight company, Blue Origin.
I watched a video of the cowboy-hat-wearing Bezos talking about his experience and thanking his employees and customers for paying for his flight.
Well, I suppose we did in a roundabout way. I know I for one seem to have spent a small fortune with his company in 2020 due to the pandemic.
Jeff Bezos’ Taxes:
Bezos, age 57, is the world’s richest person with a $192 billion fortune, according to the Bloomberg Billionaires Index.
So I suppose what I’m really angry about is that the rich get richer in this country and the poor get poorer.
And what makes it even worse, the actual leaders supposedly representing us refuse to tax corporations and the rich the same way we are taxed.
The latest brouhaha has been the fact that our leaders won’t pass legislation for a whole host of things the people in this country need. They refuse to ask the rich of the richest to pay their fair share of taxes while the poor eke by.
The US Tax System:
The US tax system taxes income and capital gain, not increases in wealth. That means the ultrawealthy can pay lower effective tax rates.
That’s a rate that’s lower than what a single worker making $45,000 a year might pay if you include Medicare and Social Security taxes.
Our roads keep getting worse. More and more homeless are on the streets. Healthcare in this country is a joke. Many have to decide each month whether to spend money on medication or food.
Meanwhile, the rich pay less, and we sit and fret about whether we can financially survive our “golden” years or a possible serious illness.
I know this was a long saga that began with a phone call that was actually a scam. But it really lit me up when I called Amazon’s customer service and could barely understand a word she said. Though I know she meant well.
I know it wasn’t her fault. She was just doing her job.
Please Pay For Native-English-Speaking Customer Service Representatives:
Amazon and other American companies save up to 80 percent of what they would have spent in the United States by outsourcing hundreds of thousands of customer service and technical support jobs.
After having written this, I understand you may feel that I’m acting old and crotchety. Yes, I’m impatient and get discombobulated when something out of the ordinary occurs.
But why, Jeff Bezos, can’t you pay native-English speaking Americans to answer phones so that we can better understand them? I’m sure all big companies do the same thing to save money. But why not give Americans those jobs?
And for you people supposedly representing us who make or break policy, DO YOUR JOB! Or vacate your cushy seat for whatever state you represent to someone else with integrity who will actually represent us.
And please stop screaming about the deficit when you passed billions of dollars of fiscal relief in 2017 for the rich donors who back you.