As you know, I ordered a portable washing machine, that also dries, last April right after I moved in here. They use these in Europe and in NY where space is limited.
As they did not have washer/dryer hook-ups here at these apartments, I thought it was better to do that and have the large patio, rather than go somewhere that they had the hook-ups, but nowhere for me to garden and for the dogs to run around.
I was limited to one place that would fulfill these needs.
It is clearly a state of the art LG wash/dryer machine. It is computerized. But from the get-go, I have had problems.
At first the problems weren’t with the machine, but with the hose that hooks up to your kitchen sink faucet. After washing, I could not get it off the faucet. You’re supposed to push down on this white piece of plastic and it slips right off.
Never happened. I made lots of calls. No one believed me. So that’s when the stream of plumbers started being called to my apartment, at my expense.
They all said it was due to the high water pressure here, which I think is true. But surely other places have high water pressure, and these machines are marketed to people in apartments, etc., that do not have plumbing for their washers. So wouldn’t this issue have been addressed before?
They all had ways they though might help, but none did.
I have an extra three year warranty I paid for after the first year is up. I called LG. They were less than helpful. Their customer service has evidently been out-sourced overseas. There was of course the language barrier.
When I finally asked to speak to someone else, I was then given a man who spoke the same limited English. I had been on the phone for hours. I would ask a question, and they just kept repeating themselves. Do they have a script they follow?
I was so weary from that crazed conversation that I wanted to sit down and cry.
Anyway, I managed to at least glean the name of an appliance store here that would honor my warranty. A very nice man came out, did what he thought would fix it, and left.
It did not fix it.
I wrote a lengthy email to LG. I got no response. Which will be a reminder to me when I have to next buy an appliance that they happen to sell.
As you all know, I decorated my kitchen to accommodate this washing machine. Even had my stove taken out because there just wasn’t enough room.
Then water started coming from microscopic pin holes in the TOP, yes, I said the top, of my faucet, when the washing machine was hooked up to the spigot. In the steel.
It is very odd to see water spewing out of solid steel from holes you cannot even see.
Fast forward about four more plumbers, at $95 an hour. The last one was here this past week. His answer was to go all over town and find parts to put together that actually created dual spigots. One has a little mechanism where you can turn the water pressure off.
The other side is where I have water for my sink and washer. Of course they are to the side, which is strange washing dishes at a side angle.
The idea was to have water come out of one side, and the mechanism help control water pressure when I was done using the washing machine.
The following morning, Friday, I decided to try it out. I did a load of clothing. Water also flowed out of the other side. I was wasting water, and you know how I hate wasting utilities.
So he came back out that afternoon. He turned the machine on, and suddenly water was spewing from the metal front of the washing machine, behind the sink, under the sink, etc. I was beside myself.
The day before I had paid $327. At this rate, I’m going broke fast. I have already paid in plumbing fees what I paid for the actual machine, which was $1300.
His answer now is to buy water pressure regulators. This is going to cost me another $300-$400 to buy and have installed.
Do you know a plumber or are you married to a plumber? In other words, I need opinions from someone familiar with plumbing and water pressure. And I need it fast. I hope the machine is not ruined.
I just don’t know what to do. Have you ever run across a problem like this before?
I am on my own with this, because the management says they do not provide plumbing for washing machines, and are not responsible for the portable one I purchased.
Thus this is all out of my pocket book. And my problem.