Well, it was a long week to 10 days of dealing with BCBS and Healthcare.gov, but it looks like the matter is resolved.
I want to say a special thank you here to Katie Calhoun, who works with her father at Derby Insurance Solutions, for helping to get this straightened out. And she charged me nothing.
Though I am a complete stranger to Katie, only having spoken to her by phone, she went out of her way to help me. We had various three-way calls to both Healthcare.gov and BCBS. It was due to her not taking no for an answer that luckily got my coverage reinstated back to January 1.
Finally BCBS told us that they read the notes written by their representatives during phone conversations I’d had with them since November 16, 2017. It was during these conversations that I kept asking if I needed to pay the first month’s bill, since I kept getting emails saying I needed to make this payment.
And these representatives kept assuring me that since I have my payments paid via automatic draft from my bank, that the money would automatically be taken out for my monthly premium. Just as it was last year.
They kept telling me not to worry. And to just disregard the emails, as they said they were having issues with their system.
The woman who had these notes from the conversations said she was going to add this problem to their training for employees.
What a nightmare. But I think it’s over now.
Did you know (because I didn’t) that you can often use local insurance agents to help you enroll in health insurance if you are not covered by an employer and need to use Healthcare.gov?
Next year I shall remember this for sure!
Katie told me that they have many clients who simply can’t deal with the frustrations, so that’s what they’re there for.
So a good ending to a big problem! And a big worry off my shoulders.